Customer Service & Support

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• Pre-sales / Licensing
  • I need help with choosing a product
  • I need help calculating the number of Licenses I need to purchase
  • I need information about the Acronis Advantage support and maintenance programs
  • I want to purchase Acronis products
  • My question is not listed here
    • If you are experiencing a technical issue with an owned Acronis product, please have your serial number for reference or register it at your account.
    • Use our LiveChat service
    • Submit a request via web form
• Customer Service issues (serial numbers, web site, downloads, etc)
  • Personal Account issues
  • Product Activation/Serial Numbers
  • Download problems
  • Acronis Web Site issues
  • Other issue
    • If you are experiencing a technical issue with an owned Acronis product, please have your serial number for reference or register it at your account.
    • Support Chat is available Monday - Friday 8:00 - 18:00 CET
      Please come back later.
    • Submit a request via web form
• Technical issue with the product (Please note that your product must be registered and have a valid product key to receive technical support)
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  • Create account